The One-House Neighborhood Mystery Every now and then, we meet someone who truly tests the limits of logic. Yesterday, a customer who had already canceled his blowout decided to spend the next 30 minutes texting me nonstop, demanding to know why he was still on today’s route. I kept explaining — repeatedly — that he […]

Every day, my phone lights up like a Christmas tree with people texting for updates. I remind them that we send out notifications the night before to anyone we will be servicing the next day —just like it says in the Terms they agreed to, and in the confirmation email they received, and, oh yes, […]

IMPORTANT UPDATE: Joe will not be going out today. He woke up this morning to two sick kids. We will resume his route on Monday. END OF UPDATE If your cell service provider is T-Mobile, the first part of this blog post is for you. It seems that (and it happens about this time every […]