Yesterday went pretty well with our machines when the guys started a few hours later. We only ran into 3 frozen backflow preventers that were above ground (the ones in the ground are fine) which could have been avoided by following our winterizing instructions. Idaho weather can change rapidly, and if you remember last year around this time the weather was great!
I need to bring up some issues we have been facing over the past few days regarding non-cancellations. Jesse was totally reamed a few days ago by a customer when he showed up at a house where service was no longer needed. He said he wasn’t paying the non-cancellation fee and actually threatened Jesse. This will NOT be tolerated by anyone. It isn’t Jesse’s, or anyone else’s fault but their own when they do not cancel as agreed. We send out notifications to let people know someone is coming, but we don’t HAVE to include the cancellation link as we do. We do that to save a lot of hassle on our end as well as the customer. The one that hassled Jesse said he didn’t know what day we were coming or he would have canceled. It doesn’t matter what day we are coming. Don’t wait on the notification, cancel as soon as you no longer need service. Kelly got an earful yesterday from the same situation. I have told the techs to just leave the property and let me be the bad guy. Some actually follow our techs back to their trucks screaming at them the whole way. This is asinine, and definitely not acting like an adult. By the way, when faced with the alternative of late fees, credit bureau notification, and possible lien, the one that gave Jesse such a hard time the other day is mailing a check…
This goes for any unpaid service invoices. We WILL follow up with credit bureaus, late fees, and liens.
Here are the routes for today:
Boise 83709 – Jesse with “Orange Julius”
N Linder Rd
W Harness Dr
W Canford Dr
W Thor Dr
S Hutt Pl
S Choctaw Ave
S Chex Way
W Snohomish St
W Saddlehorn St
S Tinker Ave
W Amity Rd
W War Bonnet Dr
W Thunder Mountain Dr
S Choctaw Way
S Latigo Dr
Meridian 83646 – Challis with “Purple Rain”
W Riva Capri
W Milano Dr
N Predo Way
W Torana Dr
W Milano Dr
N Exeter Way
N Exeter Ave
W Renhold St
N Carlese Ave
W Lost Rapids Dr
W Sunny Cove St
N Joy Ave
W Maggio Dr
W Milano St
N Exeter Ave
Meridian 83642 – Kelly with “Leroy”
S Rolling Hills Ave
E Pine Bluff Dr
S Proud Way
E Mackay Dr
S Groom Way
E Publisher St
S Teddy Ave
E Indian Creek Dr
S Loftus Way
E Easy Jet St
S Bayou Bar Way
E Dworshak Dr
S Bayou Bar Ave
E Fireside Dr
E Shaver Ct
Hi there! Do you guys go in the exact order that’s listed here? Thanks!
We go in the order of streets as listed, but many, (most times) there are streets listed that actually have several on them to do. We route very tightly to get more bang for our buck….