I was a little late getting our routes into our reminder software last night. It seems a rash of customers don’t know where they live and put the wrong zip codes on their requests and I didn’t catch them until I started working on routing for the zip codes we will be in tomorrow.  We […]

I had an interesting text conversation yesterday: Customer: “I am canceling my blowout.  I have not heard (expletive) from you, you have been in Meridian several times and even on my street and you haven’t done my blowout.  You are an (expletive, expletive, more expletive.) I am going to run your stupid  (expletive, expletive, company […]

Oops! I really messed up yesterday on the Eagle routing.  The guys were bouncing all over the place and then I realized that I had routed them numerically instead of optimized for travel.  That goof has cost a day where we need to make another appearance in Eagle and Star.  Since there aren’t that many […]